Terms & Conditions

These Terms and Conditions ("Terms") govern your engagement with Open Tech Innovations ("we," "us," or "our") for web design, development, SEO, digital marketing, automation, and related services. By engaging our services, you agree to be bound by these Terms.

1. Services

Open Tech Innovations provides web design and development, SEO, digital marketing, AI-powered automation, hosting, maintenance, and related digital services. The specific scope of services will be outlined in a project proposal or service agreement provided to you before work begins.

2. Project Process

Our standard project workflow includes:

• Discovery & Consultation: Initial consultation to understand your goals, audience, and requirements (30–60 minutes).
• Proposal: A detailed proposal outlining scope, timeline, deliverables, and pricing, delivered within 2–3 business days.
• Agreement: A signed contract and welcome package before work begins.
• Development: Phased development with milestone tracking via our project management system.
• Review & Launch: Quality assurance, client review, revisions, and deployment.

3. Pricing & Payment

• All pricing is outlined in your project proposal or service agreement.
• Payment terms, schedules, and methods will be specified in your agreement.
• Outstanding invoices must be paid before final deliverable handover.
• Late payments may result in service suspension or additional fees as outlined in your agreement.
• Refunds are handled on a case-by-case basis and depend on the stage of project completion.

4. Client Responsibilities

To ensure successful project delivery, clients are responsible for:

• Providing timely feedback, content, and approvals at each milestone
• Supplying accurate business information, branding assets, and credentials as needed
• Reviewing deliverables within agreed timeframes
• Maintaining access to hosting accounts, domain registrars, and third-party platforms
• Notifying us promptly of any issues or changes in requirements

5. Intellectual Property

• Client Ownership: Upon full payment, clients own all custom deliverables including websites, custom features, designs, and documentation created specifically for their project.
• Our Retained Rights: Open Tech Innovations retains ownership of internal tools, frameworks, reusable code, workflows, and proprietary expertise developed independently.
• Third-Party Licenses: Any third-party software, plugins, themes, or tools used in your project are subject to their respective license terms. Responsibility for maintaining these licenses rests with the client.
• Portfolio Rights: We reserve the right to showcase completed work in our portfolio unless otherwise agreed in writing.

6. Service Level Agreements

• Communication: 1 business day response time for general inquiries; same-day triage for critical issues during business hours.
• Project Delivery: Delivery by agreed deadlines with milestone tracking.
• Support: Monday – Friday, 9:00 AM – 5:00 PM CT. Messages outside business hours are logged and addressed the next business day.
• Emergency Support: Immediate triage for critical issues (site down, checkout failures, form failures) during business hours, dependent on service plan.
• Reporting: Monthly KPI reports for ongoing marketing and SEO packages.

7. Warranties & Disclaimers

We warrant that our services will be performed in a professional and workmanlike manner. However, we do not guarantee specific results including search engine rankings, revenue, lead volume, or advertising performance. See our Disclaimer for full details.

8. Limitation of Liability

To the maximum extent permitted by law, Open Tech Innovations' total liability for any claims arising from or related to our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

9. Termination

• Either party may terminate the engagement with written notice.
• Monthly services remain active through the current billing period unless otherwise agreed.
• Project-based work is closed by completed milestones at the time of termination.
• Outstanding invoices must be paid before final handover.
• Upon termination, a secure offboarding process delivers all website files, credentials, marketing assets, and documentation within 3–7 business days.
• Clients retain ownership of their data and assets; access is transferred securely without disruption.
• Internal access is removed promptly post-handover; sensitive credentials are shared securely.

10. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This includes business strategies, client lists, technical specifications, and financial information. Confidentiality obligations survive termination of the engagement.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts located in Dallas County, Texas.

12. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated Terms.

13. Contact Us

If you have questions about these Terms, please contact us:

• Email: support@openwebcommunications.com
• Phone: (469) 616-0326
• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM CT